Ask a Question / Report an Issue

Something unclear, missing, or didn't work at the bench? Tell us — no account needed.

Check the FAQ first

Many recurring questions are already answered in Troubleshooting / FAQ. A quick search there is often the fastest fix.

Ways to reach us

• 👍 / 👎 at the bottom of any page — fastest signal on whether a page helped. Add a note to say what was unclear. No account needed.
• The form below — for an actual question or a bench issue. Goes straight to our tracker; no account needed. Recommended.
• Lab members (with repo access) can also open a GitHub issue or Discussion directly — see the issue templates in the repository.

Send us a question or report

Type Question (how / why) Bench issue (something failed) Technology — PRISM SPRINTseq Probe design FFPE Data analysis General / not sure Workflow stage (optional) — Sample pre-treatment Library construction (RCA) Signal readout & imaging Morphology staining Data analysis Reagent preparation Other Protocol & version (optional) Step number, if a step failed (optional) Your question / what happened * Sample context (optional) How to reach you (optional) Send

Why we ask for sample details

Spatial results hinge on sample and reagent context — species, fixation, section thickness, enzyme lot, imaging settings routinely explain a "failed" run. A minute here usually saves a day of back-and-forth.

What happens next

Your message lands in our issue tracker. When a question turns out to be common or broadly useful, we distill it into the FAQ (linking back to the original thread) — so a good question helps the next person too.

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